Contact Us

We're Happy You're Here.

Questions? Orders? Just want to say hello? We're always happy to hear from fellow MY-KU-MO fans.

Whether you've been searching for MY-KU-MO for years or you've just discovered the smiling face for the very first time, we're grateful you're here.

If you have a question about your order, need help choosing a color, have feedback about MY-KU-MO, or simply want to share your story, we'd love to hear from you.

Every message is read by a real person. We're a small business that genuinely cares about bringing MY-KU-MO back the right way, and we'll always do our best to help.

Customer Support

For product questions, orders, shipping, returns, or general support:

Email: support@mykumopillow.com

Every message is personally reviewed and answered as quickly as possible.

Response Times

We typically respond within 1–2 business days.

During launches, holidays, or periods of high order volume, replies may take a little longer.

Before You Send a Message

Our FAQ covers most common questions:

MY-KU-MO 2.0
Product Materials
Washing Instructions
Shipping
Returns
Tracking Orders
Product Care
Product Dimensions

Visit Our FAQ

Order Support

Please include:

Order Number
Full Name
Checkout Email Address
Short description of the issue

Product Questions

All MY-KU-MO colors share the same construction, materials, removable washable cover, and signature squishy feel. Only the color changes.

Available Colors:

We'd Love To Hear Your Story

If you owned the original MY-KU-MO, we'd genuinely love to hear your story. Your memories helped inspire MY-KU-MO 2.0 and continue to shape the community around it.

Customer Care Promise

We believe great customer service should feel just as thoughtful as the products we make. If something isn't right, we'll do everything we reasonably can to make it right.

Thank You

Thank you for supporting MY-KU-MO. Whether you've been searching for the smiling face for years or just discovered it today, we're grateful you're part of its next chapter. Welcome back.